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FAQ

Our most frequently asked questions can be found here.
If you have any other questions, feel free to chat with us LIVE by clicking "Help" in the Immersed VR app!

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What devices can run Immersed?
What Mac OS versions are supported?
What Windows OS versions are supported?
What Linux versions are supported?
How do I download the Desktop Agent / Streamer app to each of my computers?
Why can’t I connect to Immersed?
I have Linux with an Intel CPU, how can I get better performance?
My VR app says that I am on an outdated version of the application and won’t let me go any further.
Why is my connection so slow?
How can I get multiple monitors in VR?
Why do I get a black screen when it says I'm connected?
Why do I get a black screen when trying to watch Netflix, Hulu or other streaming service?
Why do I get a green screen when trying to use the webcam feature?
Why is my mouse getting stuck at the edge and not moving in a way that the screens in Virtual Reality suggest?
I see a black screen with a white box around the mouse. What should I do?
Can I use the Immersed Windows Agent with my firewall on?
Can I share my screen in public rooms?
Can I use high-res extended physical monitors with Immersed?
How do I enable sound to come out of my headset when using Immersed? (Mac Only)
How do I activate and use the Immersed Webcam feature?
I’m using the Immersed Webcam for my video-conferencing call and my voice audio isn’t being picked up. Why is that?
How do I download the Immersed Agent to my computer?
I have virtual displays enabled on my Mac, but only see one monitor.
Any other questions?